Terms and Conditions
Acceptance of Terms of Usage
EUC DUTAMAS SDN BHD reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
All the terms and conditions and/or any transactions occurring online at www.www.eucprinting.com or by phone are subject to the laws of the State of California. EUC DUTAMAS SDN BHD is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.www.eucprinting.com to create document is the property of EUC DUTAMAS SDN BHD and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by STATE OF __________ law.
All orders are subject to acceptance by EUC DUTAMAS SDN BHD. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.
Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.
If the Buyer's credit card is declined, EUC DUTAMAS SDN BHD will not process the Buyer’s order. If the order is shipped and should the Buyer's account becomes delinquent, Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that EUC DUTAMAS SDN BHD must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.
EUC DUTAMAS SDN BHD neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying. EUC DUTAMAS SDN BHD may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price.
Shipping terms are F.O.B. EUC DUTAMAS SDN BHD will arrange for shipping with the carrier on behalf of the buyer. The Buyer will be fully responsible for the shipping and handling cost. EUC DUTAMAS SDN BHD will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier.
Standard Delivery Lead Time
Confirm orders will be shipped out within 1-3 business day(s) if they are placed before 12:00pm. Monday to Friday. Excluding Public Holidays.
Aside from public holidays order placed on Friday after 12:00pm and over the weekend will be processed on the following Monday
Delivery ETA (Expected Time of Arrival) are as follows:
- West Malaysia: 2-3 working days for your order to arrive.
- East Malaysia: 4-6 working days for your order to arrive.
Delivery to rural or remote areas may require an additional of 2-3 working days.
Limitation of Liability:
EUC DUTAMAS SDN BHD will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations. EUC DUTAMAS SDN BHD shall not be liable to anyone for any kind of financial losses, cost, expenses, damages, and/or other economic damages. The Buyer agrees that the Buyer will not hold EUC DUTAMAS SDN BHD responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against EUC DUTAMAS SDN BHD and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.
Cancellations and Refunds:
EUC DUTAMAS SDN BHD and its affiliated company will not refund any money for the orders that were shipped or were canceled after the order was being processed. We will only allow refunds for
1. Failure of our third-party logistics partner to fulfil the order.
2. Order is not delivered as per scheduled delivery date.
3. Order is cancelled due to extenuation factors from anywhere EUC DUTAMAS SDN BHD.
4. Incorrect Order Quantity.
5. There are missing items in the order.